Missing packages that have been scanned as "delivered"Updated a year ago

In the instance where a package is scanned as delivered but has not been received, a Shipping Protection claim can be lodged after five days from the scanned delivery date.

This is to ensure that the package has not been scanned incorrectly, as sometimes shipping carriers may prematurely scan a package as delivered, even if it's still in transit. Please also check your surrounding areas before submitting a claim, as delivery drivers may leave the parcel in a safe place around the premises. 

In the instance that a package has been scanned as delivered but is deemed as missing, you will eligible for either a replacement or store credit. Please contact your local courier and quote your tracking number and request proof of delivery. Please send a screenshot of their correspondence to [email protected] to organise a claim.