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Kotomi

Can I cancel my order?

Can I change my order after it has been placed?

What can I do if I have entered the wrong address at checkout?

What should I do if I have not received my order?

Why isn't my discount code working?

What should I do if I have received the wrong item(s)?

Orders

AU & NZ shipping cost & time frames

International shipping costs & time frames

When will my order be shipped?

Where do you ship from?

Do you ship to my country?

How do I track my order?

Can I pick up my order in person?

Failed deliveries or incorrect details

Do you ship to PO boxes or military bases?

My order has been scanned as delivered but I haven't received it!

Shipping

Can I return my item(s)?

Can I return sale items?

How do I make a return?

Do you accept exchanges?

Can't decide between two sizes?

Help! I need my new size/item urgently!

I accidentally ordered duplicate items

When will I receive my store credit?

What do I do if I have received a faulty item?

What do I do if I forgot to include a returns form in my return?

Returns

What payment methods do you accept?

Can I pay in my local currency?

Do you sell gift cards?

How do I use my gift card?

Payments & Gift Cards

I’m unsure of my size – help!

Sizing

Shipping Protection

Already placed your order? Learn about cancellations, incorrect shipping details, changes and discount codes.

Domestic and international delivery, shipping costs, delivery times, tracking your order, duties & taxes, pick ups, missing packages and failed deliveries.

Returns, exchanges, sale items, store credits and mistakes!

Everything about our accepted payment methods, gift cards and discount codes.

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Categories

Orders

Shipping

Returns

Payments & Gift Cards

Sizing