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Kotomi

Can I cancel my order?

Can I change my order after it has been placed?

What can I do if I have entered the wrong address at checkout?

What should I do if I have not received my order?

Why isn't my discount code working?

What should I do if I have received the wrong item(s)?

Orders

AU & NZ shipping cost & time frames

International shipping costs & time frames

When will my order be shipped?

Where do you ship from?

Do you ship to my country?

How do I track my order?

Are duties & taxes included?

Can I pick up my order in person?

Failed deliveries or incorrect details

Do you ship to PO boxes?

Shipping

Can I return my item(s)?

Can I return sale items?

How do I make a return?

Do you accept exchanges?

Can't decide between two sizes?

Help! I need my new size/item urgently!

I accidentally ordered duplicate items

When will I receive my store credit?

What do I do if I have received a faulty item?

What do I do if I forgot to include a returns form in my return?

Returns

What payment methods do you accept?

Can I pay in my local currency?

Do you sell gift cards?

How do I use my gift card?

Payments & Gift Cards

I’m unsure of my size – help!

Sizing

Shipping Protection

My order has been scanned as delivered but I haven't received it!

Already placed your order? Learn about cancellations, incorrect shipping details, changes and discount codes.

Domestic and international delivery, shipping costs, delivery times, tracking your order, duties & taxes, pick ups, missing packages and failed deliveries.

Returns, exchanges, sale items, store credits and mistakes!

Everything about our accepted payment methods, gift cards and discount codes.

If your package has been scanned as delivered but you have not received it, please check the area surrounding your mailbox and front door immediately. Where possible, also check with your neighbours. If it was shipped to a business address, please ch

If your package has been scanned as delivered but you have not received it, please check the area surrounding your mailbox and front door immediately. Where possible, also check with your neighbours.If it was shipped to a business address, please check with the people in your office/reception.If you still cannot locate your parcel, please contact us within 7 days&#xA0;of the delivery scan,&#xA0;so that we can assist with following up your parcel. You must also contact your local courier to lodge an inquiry to ensure this is resolved as soon as possible.If you fail to contact us within this timeframe, we will not be able to organise a replacement.

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