Returns, exchanges, sale items, store credits and mistakes!
Kotomi accepts returns for all items including sale, (with the exception of lingerie bottoms) within 30 days of your date of delivery for a store credit. SUBMIT YOUR RETURN/EXCHANGE REQUEST HERE. Items must satisfy the following requirements:. Items
Yes! We accept returns for all items INCLUDING sale with the exception of intimates bottoms.
1. Ensure your item satisfies our returns criteria2. SUBMIT YOUR RETURN REQUEST HERE3. Include a note with your name & order number in your return and ship it back to us within 30 days of your date of delivery. Once your return is received, a store c
We accept size exchanges for the same item in a different size. Please note that sizes are not reserved until your return is received. Exchanges are shipped out with standard shipping.
You are welcome to order two sizes of an identical item (same style & colour) and return the less suitable size for a refund. If both sizes are returned, a store credit will be issued for one and a refund will be issued for the other. Please note tha
If a new order is needed urgently, you may place a new order for the new sizes/styles before receiving your store credit for your return. Please write down your new order number and request for a refund in the notes section of the returns form. Once
If you have accidentally ordered the same item more than once, please email us at [email protected] to request a return+refund. Please note that all refunds will incur a 8% payment processor fee.
Once we receive your return at our Melbourne warehouse, it will be processed within 72 hours. Your store credit will be sent to you via email and is valid for 3 years.
Oh no! In the rare occasion that this occurs, please notify us immediately at [email protected]. Include your order number and a photo of the faulty item and we will assist you further.
Please notify us at [email protected] so we can keep track of this once your return reaches us.