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Kotomi

You are welcome to order two sizes of an identical item (same style &amp; colour) and return the less suitable size for a refund. If both sizes are returned, a store credit will be issued for one and a refund will be issued for the other.Please note that the customer is responsible for the return shipping fees.

You are welcome to order two sizes of an identical item (same style & colour) and return the less suitable size for a refund. If both sizes are returned, a store credit will be issued for one and a refund will be issued for the other. Please note tha

Can't decide between two sizes?

Returns

Can I cancel my order?

Can I change my order after it has been placed?

What can I do if I have entered the wrong address at checkout?

What should I do if I have not received my order?

Why isn't my discount code working?

What should I do if I have received the wrong item(s)?

Orders

AU & NZ shipping cost & time frames

International shipping costs & time frames

When will my order be shipped?

Where do you ship from?

Do you ship to my country?

How do I track my order?

Are duties & taxes included?

Can I pick up my order in person?

Failed deliveries or incorrect details

Do you ship to PO boxes?

Shipping

Can I return my item(s)?

Can I return sale items?

How do I make a return?

Do you accept exchanges?

Help! I need my new size/item urgently!

I accidentally ordered duplicate items

When will I receive my store credit?

What do I do if I have received a faulty item?

What do I do if I forgot to include a returns form in my return?

What payment methods do you accept?

Can I pay in my local currency?

Do you sell gift cards?

How do I use my gift card?

Payments & Gift Cards

I’m unsure of my size – help!

Sizing

Shipping Protection

My order has been scanned as delivered but I haven't received it!

Can't decide between two sizes?Updated a month ago