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Kotomi

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We accept size exchanges for the same item in a different size. Please note that sizes are not reserved until your return is received. Exchanges are shipped out with standard shipping.

Do you accept exchanges?

Returns

Can I cancel my order?

Can I change my order after it has been placed?

What can I do if I have entered the wrong address at checkout?

What should I do if I have not received my order?

Why isn't my discount code working?

What should I do if I have received the wrong item(s)?

Orders

AU & NZ shipping cost & time frames

International shipping costs & time frames

When will my order be shipped?

Where do you ship from?

Do you ship to my country?

How do I track my order?

Can I pick up my order in person?

Failed deliveries or incorrect details

Do you ship to PO boxes or military bases?

My order has been scanned as delivered but I haven't received it!

Shipping

Can I return my item(s)?

Can I return sale items?

How do I make a return?

Can't decide between two sizes?

Help! I need my new size/item urgently!

I accidentally ordered duplicate items

When will I receive my store credit?

What do I do if I have received a faulty item?

What do I do if I forgot to include a returns form in my return?

What payment methods do you accept?

Can I pay in my local currency?

Do you sell gift cards?

How do I use my gift card?

Payments & Gift Cards

I’m unsure of my size – help!

Sizing

Shipping Protection

Do you accept exchanges?Updated a year ago