Domestic and international delivery, shipping costs, delivery times, tracking your order, duties & taxes, pick ups, missing packages and failed deliveries.
We offer free standard shipping on all domestic orders over $100AUD and NZ orders over $100NZD. Estimated delivery times are calculated from date of dispatch. All standard shipping orders are shipped via DHL eCommerce and all express shipping orders
Estimated delivery times are calculated from day after dispatch and do not include weekends, public holidays or customs delays. All standard orders are shipped via DHL eCommerce and all express orders are shipped via DHL Express. Please note: DHL exp
All orders are shipped by the following business day. Please note that during sale and peak periods, dispatch may take up to 2 business days. Shipping times given are from the day after dispatch and do not include weekends, public holidays or customs
We are a proud, Aussie-based business and all orders are packed and dispatched from our warehouse in Melbourne, Australia.
Yes - we ship worldwide! Once you are in the checkout, you will see local payment methods and shipping options. Please note: DHL express does not ship to PO boxes. Duties & taxes are included for Canada & UK.
If you have not received a shipping confirmation within 2 business days, please check your spam mail. If it still has not been received, please contact us at [email protected]. All orders sent with Auspost can be tracked here with the tracking num
Duties and taxes are included in the price for Australia, New Zealand, USA, Canada, UAE and the UK. Some countries require duties and taxes to be paid upon delivery depending on each countries' duty policy.
If you would like to pick up your order from our Melbourne warehouse, please email us with your order number to organise a time.
Failed delivery due to incorrect, absent or misspelt postal addresses are at the fault of the customer and therefore not covered by shipping protection. A replacement or refund cannot be sent in these instances. If the package is delivered to an inco
Australian orders:. Yes we ship to PO boxes!. International orders:. Standard shipping options can ship to PO boxes. However, please note that DHL express does not.