My order has been scanned as delivered but I haven't received it!Updated a year ago

If your package has been scanned as delivered but you have not received it, please check the area surrounding your mailbox and front door immediately. Where possible, also check with your neighbours.

If it was shipped to a business address, please check with the people in your office/reception.

If you still cannot locate your parcel, please contact us within 7 days of the delivery scan, so that we can assist with following up your parcel. You must also contact your local courier to lodge an inquiry to ensure this is resolved as soon as possible.

If you fail to contact us within this timeframe, we will not be able to organise a replacement.