Orders

Already placed your order? Learn about cancellations, incorrect shipping details, changes and discount codes.

Can I cancel my order?

Once an order has been placed, it is unable to be cancelled. If you need to change any details of your order, please reply to the order confirmation email with your change request and we will do our best to facilitate this.

Can I change my order after it has been placed?

If you need to amend your order after it has been placed, please email us at [email protected] as soon as possible with your order number and all of the information regarding your change request. We will do our best to accommodate your request, wh

What can I do if I have entered the wrong address at checkout?

Please contact us immediately at [email protected] with your order number and correct address details before your order is dispatched. If your order has already been processed by the warehouse, we are unable to change your shipping address.

What should I do if I have not received my order?

The delivery timeframes provided are in business days and do not include weekends or public holidays. Sometimes there are delays within the postal network that lie outside of our control which may extend the shipping time. If you have not received yo

Why isn't my discount code working?

Please check the terms and conditions of the code being used. If you are using a returning customer code, please note that this is only able to be used once per customer. If you are still having issues, feel free to contact us!

What should I do if I have received the wrong item(s)?

Please take a photo of the items you have received and send an email to [email protected] and we will sort this out for you immediately!