What is shipping protection?Updated a year ago

Shipping Protection is offered as an option for all orders to provide peace of mind for items that may be lost, stolen or damaged during transit. 

Packages that are covered by Shipping Protection and have been deemed as lost, stolen or damaged will be sent a replacement or issued a gift card for the value of the items. Refer to the policies below to understand what is covered under this protection. 

Please note that our Shipping Protection does not cover the insurance premium, shipping costs, custom/duty fees and taxes.

By opting out of Shipping Protection, Kotomi is not responsible for lost, stolen or damaged items once it has been dispatched from our warehouse. If you have not purchased Shipping Protection and are experiencing issues with locating your order, please lodge a missing parcel enquiry with the applicable courier.