I purchased shipping protection and my package is lost!Updated a year ago

Orders may be considered lost in transit if there has not been a tracking update provided by the shipping carrier for at least 10 days for Australian shipments and 20 days for international shipments. A Shipping Protection claim cannot be filed before this timeframe. 

If you have purchased Shipping Protection for your order and believe that your package may be lost, stolen or damaged, please email us at [email protected] with your order number and the issue.