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Kotomi

<p id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;">We accept the following payment methods:&#xA0;</span></p><ul style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 14px;">Debit &amp; credit cards (Visa, Mastercard &amp; American Express)</li><li style="font-size: 14px;">Paypal</li><li style="font-size: 14px;">Apple Pay</li><li style="font-size: 14px;">Google Pay</li><li style="font-size: 14px;">Afterpay</li><li style="font-size: 14px;">Sezzle</li><li style="font-size: 14px;">Klarna</li><li style="font-size: 14px;">Bank transfer (upon request)</li></ul>

What payment methods do you accept?

Payments & Gift Cards

Can I cancel my order?

Can I change my order after it has been placed?

What can I do if I have entered the wrong address at checkout?

What should I do if I have not received my order?

Why isn't my discount code working?

What should I do if I have received the wrong item(s)?

Orders

AU & NZ shipping cost & time frames

International shipping costs & time frames

When will my order be shipped?

Where do you ship from?

Do you ship to my country?

How do I track my order?

Are duties & taxes included?

Can I pick up my order in person?

Failed deliveries or incorrect details

Do you ship to PO boxes?

Shipping

Can I return my item(s)?

Can I return sale items?

How do I make a return?

Do you accept exchanges?

Can't decide between two sizes?

Help! I need my new size/item urgently!

I accidentally ordered duplicate items

When will I receive my store credit?

What do I do if I have received a faulty item?

What do I do if I forgot to include a returns form in my return?

Returns

Can I pay in my local currency?

Do you sell gift cards?

How do I use my gift card?

I’m unsure of my size – help!

Sizing

Shipping Protection

My order has been scanned as delivered but I haven't received it!

What payment methods do you accept?Updated a month ago