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Kotomi

Duties and taxes are included in the price for Australia, New Zealand, USA, Canada, UAE and the UK.<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Some countries require duties and taxes to be paid upon delivery depending on each countries&apos; duty policy.

Duties and taxes are included in the price for Australia, New Zealand, USA, Canada, UAE and the UK. Some countries require duties and taxes to be paid upon delivery depending on each countries' duty policy.

Are duties & taxes included?

Shipping

Can I cancel my order?

Can I change my order after it has been placed?

What can I do if I have entered the wrong address at checkout?

What should I do if I have not received my order?

Why isn't my discount code working?

What should I do if I have received the wrong item(s)?

Orders

AU & NZ shipping cost & time frames

International shipping costs & time frames

When will my order be shipped?

Where do you ship from?

Do you ship to my country?

How do I track my order?

Can I pick up my order in person?

Failed deliveries or incorrect details

Do you ship to PO boxes?

Can I return my item(s)?

Can I return sale items?

How do I make a return?

Do you accept exchanges?

Can't decide between two sizes?

Help! I need my new size/item urgently!

I accidentally ordered duplicate items

When will I receive my store credit?

What do I do if I have received a faulty item?

What do I do if I forgot to include a returns form in my return?

Returns

What payment methods do you accept?

Can I pay in my local currency?

Do you sell gift cards?

How do I use my gift card?

Payments & Gift Cards

I’m unsure of my size – help!

Sizing

Shipping Protection

My order has been scanned as delivered but I haven't received it!

Are duties & taxes included?Updated a month ago